Simplicity:

Simplicity can be used by any company or organization for connected communication with clients, employees and support staff. It has several unique features that you will love. It is a multi-department and multi employee ticketing system. Means you can assign department wise tickets to employees/staff.

Simplicity is a complete ticket based help desk software. Simplicity comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

Simplicity can be used by any company or organization for connected communication with clients, employees and support staff. It has several unique features that you will love. It is a multi-department and multi employee ticketing system. Means you can assign department wise tickets to employees/staff.

Main Features

1) Dashboard
Overview of your activity including active tickets and unassigned tickets.
2) Support Tickets
Complete ticket based support system – help desk.
3) Ticket Auto-Import
Ticket Auto-import from any IMAP or POP3 enabled email account.
4) User Auto-Register
automatically register user accounts on ticket creation.
5) Escalation Rules
Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
6) Predefined Replies
respond fast to frequently submitted issues.
7) Knowledge Base
Manage all your documentation in one place.
8) Guests, Users, Staff
Predefined account roles. Customizable staff roles (permissions).
9) Multi Language Support
System can be easily translated to any language.
10) Customizable
Multiple themes to select from.
11) Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…
12) SLA Management System
13) Re-open Ticket Option
14) Secure File Attachments
15) Responsive Design
16) Department Management
17) Open and Closed Tickets Listing
18) Ticket Priority Option