Services Delivery Framework:

BRGroup applies different series of world-wide standards and frameworks for services delivery and services related operations. ITIL is one of those frameworks which is the world’s most widely used it service management framework.

• BRTel Framework
• BENEFITS OF ITIL
• ITIL Framework

BRTel Framework

BRTel applies different series of world-wide standards and frameworks for services delivery and services related operations. ITIL is one of those frameworks which is the world’s most widely used it service management framework. On top of the international well-known standards and models, BRTel will apply a huge broad range of expertise, proven experience, legacy and footprint in different and various local and overseas projects and networks. To this BRTel will deploy customized developed tools specifically designed to operate and supervise operations processes. Best practices are the possibilities to adapt lessons learned, new best class tested and proven mechanisms and continuously improve based on what other operators, professionals and networks experience.

BENEFITS OF ITIL

ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it.

ITIL Framework

ITIL V3 framework is establishing the service strategy using 3 basic elements:

• Service Design
• Service Transition
• Service Operation

The service strategy design is performed according to the phases and steps depicted in figure 1.

The very first step in every strategy design process is diagnosis and understanding of the existing structure and organizations. Our experts will board into the system and start knowing the processes and practices. Our consultant and experts are professionals with a versatile set of competence driven and obtained from different local and international projects and operations.